Claudia Lo (cwylo@mit.edu)

Claudia Lo

Claudia Lo is interested in issues of online social interaction, in particular online community moderation. Her thesis, When All You Have is a Banhammer: The Social and Communicative Work of Volunteer Moderators, examines the less-widely known aspects of volunteer moderation work and workers, using large-scale esports events on Twitch as a case study. She is currently working as a Design Researcher at the Wikimedia Foundation on anti-harassment tools.