Nancy Baym is a Principal Researcher at Microsoft Research New England, a couple of blocks to the east of CMS/W's haunts. Her work focuses on interpersonal relationships and new technologies. She is the author of Personal Connections in the Digital Age
(Polity 2010), Internet Inquiry (co-authored with Annette Markham) (Sage 2009) and Tune In, Log On: Soaps Fandom and Online Community
(Sage 1999). Her current research is about musicians' relationships with audiences and how social media affect them.